Return Merchandise Policy

Permission for any return merchandise must be taken from our return department. You have 30 days from the shipping date to receive refunds. You must email the refund request to info@horsesaltlicks.com (with 'RETURN' in the subject line). At that time, the Return Authorize Number (RA#), with return instructions will be sent to you. No Return Packages will be accepted without a Return Authorize Number written clearly on the Return Package. Products being returned must have a RA# issued before returned.

If you received different product than initially purchased, the item must be returned with the following:

All original contents (product, instructions etc)
Original packing
Original invoice or receipt


Once a return is authorized by our Return department you should:
  1. Return the item to the address given to you by our return department
  2. Write the Return Authorize Number clearly on the box or package
  3. Keep your shipping records for proof of shipment in the event of loss of Returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) oe with a value of over $100 should be insured. We can not be held liable for Return merchandise that does not reach our Return department.
We can refund shipping costs only if the Return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.