Permission for any return merchandise must be taken from our return department. You have 30 days from the shipping date to receive refunds. You must email the refund request to firstname.lastname@example.org (with 'RETURN' in the subject line). At that time, the Return Authorize Number (RA#), with return instructions will be sent to you. No Return Packages will be accepted without a Return Authorize Number written clearly on the Return Package. Products being returned must have a RA# issued before returned.
All original contents (product, instructions etc)
Original invoice or receipt
We can refund shipping costs only if the Return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.